Troubleshoot & FAQ

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Installation

  • Your HD Entertainment Box is directly connected to ONT via CAT5 cable and is connected to your TV via an RCA cable for standard TV, or via an HDMI cable for TV HD. Don’t forget to connect your HD Entertainment Box with power cable.
  • Installation fee is the payment that is charged for installing standard equipment and activating MyRepublic service in your home at the beginning of subscription period.
  • Installation fee for a new customer is Rp500.000. Note: if there’s an installation promo, the fees will adjust with the ongoing promo.
  • Here are the standard installation items that you will get: (Tabel 1)
    Item Qty Remark
    Fiber Router / Optical Network Terminal (ONT) 1 set Include adapters and accessories. *Monthly subscription fees are charged according to applicable regulations.
    HD Entertainment Box (HDE Box) Installation. Each unit will get:
    • 1 unit Airmouse (depending on the type of HDE Box)*
    • 1 unit HDE Box Remote control
    • 1 set of HDMI cable and RCA cable
    • 1,5 meter kabel UTP
    1 set Include adapters and accessories. *Monthly subscription fees are charged according to applicable regulations.
    Wifi router 1 set Depending on customers’ internet package.
    Cable drop 50 meter
    Terminal box 1 set
    Patch core cable 20 meter
    Cable protector TC-2 Standard cable length
    UTP Cat 5 Cable 2 meter
    *Type of HDE Box that get an Airmouse:
    • HDE Box V6 (oldest version
    • HDE Box V8, only the white one
  • The excess of installation fees will be charged with the following details: (Tabel 2)
    Item Additional Charge Remark
    Cable Protector TC-2 Rp 10.000/meter
    UTP Cat 5 Cable Rp 10.000/meter Dari ONT ke HDE Box/PC
    Patch Core Cable In accordance with the installation vendor. Not from MyRepublic
    For the excess of drop cable, customers will be charge Rp6000 per meter. This fee would be paid to the vendor who installed it, not through MyRepublic billing. However, each customer has a maximum number of cables that can be used for MyRepublic services at home, according to the subscription package: (Tabel 3)
    Package type Standard Installation Allowed Additions Maximum Cable Length
    Fast 50 meter 40 meter 90 meter
    Nova 50 meter 100 meter
    GAMER 65 meter 115 meter
    SuperNova 150 meter 200 meter
  • There are 4 ports on our Fiber Router/ONT. 1 port is specifically allocated for internet services, while the 3 other ports are allocated for Cable TV services, in the following order: Port 1: Internet Port 2: Cable TV Port 3: Cable TV Port 4: Cable TV
  • You will not be charged if the installation of HDE Box is align with initial installation. However, if the request is made after the initial installation, technical visit fee Rp150.000 will be charged. The cable length and accessories provided for HDE Box are also the same. Every month, a rental fee according to the applicable regulations will be charged.
  • The installation fee will be included in your first month bill.
  • The costs of excess installation, technician visit, or device replacement will be included in your next month bill.