Troubleshoot & FAQ

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FAQ

  • MyRepublic is a multinational internet service provider that already has services in several countries including Singapore, New Zealand, and currently in Indonesia.
  • MyRepublic offers the best internet services using “Fiber To The Home (FTTH) technology, the fastest network with affordable prices. We have values and culture that are rooted in empowering society wherever MyRepublic provides its service.
  • MyRepublic has two main services, namely:
    • 1. Internet services up to 300 Mbps, Ultra Fast Fiber Broadband
    • 2. Interactive Cable TV services with more than 80SD (Standard Definition) and HD (High Definition) channels.
  • To fulfill the public needs on quality internet services with the best experience, MyRepublic launched its services. Thus, public now can enjoy super fast and stable internet without quota, with the most entertainment.
  • By subscribing to MyRepublic’s Ultra Fast Fiber Broadband, you’ll have a brand new experience on surfing the internet without losing the connection, stream the video without buffering, and playing without lag in the middle of games.
  • To download a 4.5GB HD movie, ASDL connection needs 60 minutes meanwhile fiber network only need 6 minutes.
  • MyRepublic team will install Optical Network Terminal (ONT)* devices that will function as gateway for fiber connections with other devices. *Monthly subscription fees are charged according to applicable regulations..
  • Complete information about TV packages and other packages can be seen on the PackagePrice page.
  • HD Entertainment Box is a device that is provided for MyRepublic TV packages customer. This device is useful for delivering the TV channels according to customer choice.
  • Yes, by using the HD Entertainment Box, you will be charged Rp50.000 per unit per month (excluding VAT) as a rental fee.
  • You can add an additional HD Entertainment Box for maximum 2 TV units. You also need to add the rental fee of HD Entertainment Box Rp50.000 per unit per month (excluding VAT), without additional cost for subscribing TV package.
  • No, each HD Entertainment Box stands individually, only the package is the same. So that each family member can watch different channels on each HD Entertainment Box.
  • Yes, MyRepublic allows you to repeat your favorite shows that you missed for the past 24 hours. Catch-Up TV feature will help you to repeat shows based on the program’s title. And you can also repeat the show based on time aired by using Time Shift feature. For now, these features are only available for certain channels.
  • Your HD Entertainment Box is directly connected to ONT via CAT5 cable and is connected to your TV via an RCA cable for standard TV, or via an HDMI cable for TV HD. Don’t forget to connect your HD Entertainment Box with power cable.
  • Installation fee is the payment that is charged for installing standard equipment and activating MyRepublic service in your home at the beginning of subscription period.
  • Installation fee for a new customer is Rp500.000. Note: if there’s an installation promo, the fees will adjust with the ongoing promo.
  • Here are the standard installation items that you will get: (Tabel 1)
    Item Qty Remark
    Fiber Router / Optical Network Terminal (ONT) 1 set Include adapters and accessories. *Monthly subscription fees are charged according to applicable regulations.
    HD Entertainment Box (HDE Box) Installation. Each unit will get:
    • 1 unit Airmouse (depending on the type of HDE Box)*
    • 1 unit HDE Box Remote control
    • 1 set of HDMI cable and RCA cable
    • 1,5 meter kabel UTP
    1 set Include adapters and accessories. *Monthly subscription fees are charged according to applicable regulations.
    Wifi router 1 set Depending on customers’ internet package.
    Cable drop 50 meter
    Terminal box 1 set
    Patch core cable 20 meter
    Cable protector TC-2 Standard cable length
    UTP Cat 5 Cable 2 meter
    *Type of HDE Box that get an Airmouse:
    • HDE Box V6 (oldest version
    • HDE Box V8, only the white one
  • The excess of installation fees will be charged with the following details: (Tabel 2)
    Item Additional Charge Remark
    Cable Protector TC-2 Rp 10.000/meter
    UTP Cat 5 Cable Rp 10.000/meter Dari ONT ke HDE Box/PC
    Patch Core Cable In accordance with the installation vendor. Not from MyRepublic
    For the excess of drop cable, customers will be charge Rp6000 per meter. This fee would be paid to the vendor who installed it, not through MyRepublic billing. However, each customer has a maximum number of cables that can be used for MyRepublic services at home, according to the subscription package: (Tabel 3)
    Package type Standard Installation Allowed Additions Maximum Cable Length
    Fast 50 meter 40 meter 90 meter
    Nova 50 meter 100 meter
    GAMER 65 meter 115 meter
    SuperNova 150 meter 200 meter
  • There are 4 ports on our Fiber Router/ONT. 1 port is specifically allocated for internet services, while the 3 other ports are allocated for Cable TV services, in the following order: Port 1: Internet Port 2: Cable TV Port 3: Cable TV Port 4: Cable TV
  • You will not be charged if the installation of HDE Box is align with initial installation. However, if the request is made after the initial installation, technical visit fee Rp150.000 will be charged. The cable length and accessories provided for HDE Box are also the same. Every month, a rental fee according to the applicable regulations will be charged.
  • The installation fee will be included in your first month bill.
  • The costs of excess installation, technician visit, or device replacement will be included in your next month bill.
  • The Public Static IP service is an additional service provided by MyRepublic to residential customers. This service allows you to have an IP that can be accessed directly by the internet outside MyRepublic network. In addition, the customer’s IP will not change even if it used at the different times.
  • You can use Public Static IP with the additional fee Rp25.000 per month *, excluding tax 10%.
    *Price above is a promotional price, for a limited period. Subject can change with prior notice.
  • To be able to enjoy Public Static IP service, you must first be registered with MyRepublic internet services, whether internet only or bundling services for internet + TV.
  • No. The additional configuration of Public Static IP service will be carried out by MyRepublic team systemically so it doesn’t require a technician’s visit. After configuring the service, your IP address will change automatically. Please check your IP address to make sure it has changed to Public IP.c.
  • You can check your IP by typing “Who is my IP” on Google in your browser. Press Enter, and your current IP address will appear like the screenshot below:
    If your IP address starts with 10, then you are still using private IP.
    If your IP address starts with 66, then your IP has changed to public IP.
    You can see the appearance of Public IP below:
  • Please restart your ONT by turning off the power button on the back, then turning it on again. Please do the double check if your IP has been changed. If your IP still hasn’t changed, please contact our Customer Service team to make sure your configuration is correct
  • You can use Public IP for the following things below:
    • Remote FTP access You can use the Public IP to accessing the FTP (File Transfer Protocol) which can be used to exchanging the files on a network using a TCP (Transmission Control Protocol) connection.
    • Remote Security Surveillance Capabilities By using Public IP, you can also remotely access your surveillance camera/CCTV installed in your home.
    • SSL Certificate for Online Transaction Public IP allows you to secure your data transmission through a website so that your online transaction is more secure.
    Besides the examples above, there are many other uses that can be obtained using Public IP. Note: Note: MyRepublic only provides Public IP services. For the setting when using Public IP services like Remote FTP access, SSL connection, etc, should be done by the customer.
  • We are sorry, MyRepublic only provide the port forwarding guidance on your ONT. As for the device that is connected with Public IP (such as surveillance camera, DVR, server, etc), the configuration should be done by yourself. This is because each device has its own instruction for setting Public IP.
  • We are sorry, 1 customer ID can only use 1 Public IP.
  • Yes, MyRepublic’s HD Entertainment Box has USB Ports on the back so you can access movies, photos, and various other media via Flash Disk.
  • Unplug the HD Entertainment Box power cable from the wall socket. After a few seconds, put it back in the socket.
  • You can directly subscribe online disini. You can also contact our Customer Service at 1500 818, email to 1500 818, email to order@myrepublic.co.id, or visit MyRepublic nearest branch office from your residential area.
  • You can see the information about the package on the Package Price page.
  • Yes, you can choose the package based on your needs: whether it’s just the internet, TV only, or the combination between these two as a bundling package.
  • You can see the information about bundling package on the PackagePrice page.